Help with PayMyStudent

If you are having difficulties with the Pay My Student portal, please check out these frequently asked questions before getting in touch.

How do I logon to Pay My Student?

Once you have enrolled and have a student number, you can access this using the link in the Student Portal or here

How do I apply for a travel pass?

Once you have enrolled and have a student number, apply via PayMyStudent using the online application form which covers all aspects of student funding including travel passes, bursaries and free meals.
Please logon here If your have a student number but are having problems accessing your account, please call 01704 392704

I’m applying for a travel pass and I live more than 3 miles from College - why do you need details of my household income?

We need to take details of household income so that your travel pass is charged to the correct funding stream and that College comply with government funding guidelines.

I don’t know my student number or my student number isn’t recognised?

When you enrol you will be automatically sent a student number. You will need to use this to access Pay My Student. If you have a number but are having difficulties getting access please call us on 01704 392704 and we will be happy to help.

I’ve uploaded my documents to the system – do I also need to take paper copies into College?

We will get in touch if we need to see paper copies of your documents. The main reason for this is if the documents were “chopped” when photographed so are missing information. Please ensure that the images are complete before you upload them to your application.

Do I need a photo for my travel pass?

For a Trio (for Rail and bus) or Railpass (not a simple buss pass) you will need to provide 1 passport sized photograph before you can collect your pass from the train station.

I'm a returning student, do I need to re-apply to Pay My Student each year?

Yes, you do, and your application needs to be supported by up to date and current evidence.

What type of evidence will I need?

Documentary evidence is required to assess income and/or identification of being in a priority group. Supporting evidence may include, but is not exhaustive:

Payslips
P60
Universal Credit monthly statements
Proof of earning for self-employment (SA302)
Bank Statements
Proof of benefit awards (letters from DWP/Job Centre) Evidence of household income/means tested benefits/award letters etc. for a minimum of most recent three-month period will be required. All supporting documentation must be clear and visible. It should include name, address and all sections and/or pages.

What should my Universal Credit monthly statement look like?

Here are examples of Universal Credit statements:

Single Income Dual Income

What type of travel pass will I be given?

Using Google Maps, the College will determine the most cost-effective mode of transport. Based on this assessment, students will be issued with one of the following travel passes where eligible: Arriva Student Saver, Stagecoach Bus Pass, Merseyrail Railpass, or TRIO.